Since our products are handmade, customized, and often created for gifting/corporate events, we maintain a strict no-return, no-refund policy.

No Refund Policy

Refunds will not be provided in the following cases:

• Customer cancels the order after confirmation.

• Customer fails to pay the balance amount.

• Customer changes their mind post-production.

• Unresponsive clients after 7 days of “Order Ready” notification.

Non-Returnable Items

• Handmade candles, soaps, and gifting products are non-returnable and non-exchangeable once confirmed.

• Innerwear will be eligible only if item is its original condition and with original branded tag.
• Customised innerwear will not be eligible for return.

Damages in Transit

• All products undergo strict quality checks.

• Photos/videos are shared with the client before dispatch.

• Daminate is not responsible for damage caused by courier mishandling.

Exceptional Cases

• Returns/refunds may only be considered if:

  • Wrong product shipped.

  • Major deviation from confirmed design (with proof).

• Any such claim must be raised within 24 hours of receiving the delivery, with photos/videos.